Do you offer technical support? What are the support hours and how much does it cost?
Technical support is offered through our Annual Support and Maintenance contract. Solution Consultants will be available from 6:00 am to 6:00 pm pacific standard time. Any customer with an active Annual Support and Maintenance contract will receive unlimited remote technical support. On-site support can also be provided on a per-visit basis. We also provide emergency 24/7 support contact for priority 1 incidents. The cost of the Annual Support and Maintenance contract varies depending on the size and scope of your company’s implementation.