Utility Star Enterprise
Installation and Environment
Operational Environment
Installation Guide
System User Manual
System Information
Control Panel
Authorization Manager
Role Manager
User Manager
Dashboard Manager
User Dashboard Config
Message Center Manager
Simple Report Source Management
Usage Rates
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Device Type
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Location Code
Test Type
Backflow Mail Type
Manufacturer Code
Adjustment Reasons
Billing Cycles
Collection Types
Deposit Types
Payment Point Code
Payment Methods
Credit Card Issuer
Account Status
Account Type
Account Tab
Meter BTU Group
Meter Elevation Pressure
Meter Leakage Group
Meter Pressure Base
Condition Status
Line Size
No Read Reasons
Read Instructions
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Test Types
Units Read
Meter Type
Estimate Exclusion
Work Orders
Work Order Status
Work Order Types
Duplicate Work Order
Work Order Categories
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Move In/Out Type
Auto Create WO
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GL System
General Ledger Classes
General Ledger Source
General Ledger Accounts
Credit Card Interface
NACHA Configuration
General Ledger Interface
City Codes
DFI Bank
Mail Methods
Message Types
Street Codes
Utility Types
Reading Message
Political Code
Pressure Zone
Line Pressure
County Name
Auto Generate Serial Number Config
SUS Interface
Company Maintenance
Add New Company
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Billing Rules Page 1
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Billing Rules Page 3
Billing Rules Page 4
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Customer Information System
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Base Information Tab
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Last Bill Tab
Bill History Tab
Usage History Tab
Meter Tab
Premise Tab
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Adjust Tab
Credit Card Tab
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Mailing Tab
Reading Tab
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Install Pay Tab
Bill Report Tab
User Tab
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Message Tab
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Premise Management
Add New Premise
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Base Information Tab
Owner Tab
Meter Tab
Reading Tab
Work Order Tab
Account Tab
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Meter Management
Add New Meter
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Base Information Tab
Reading Tab
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Work Order Tab
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Customer Management
Add New Customer
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Work Order
Work Order Management
Move in
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Transfer Premise Function
Install Meter
Test Meter
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Create Shut Off Work Order
Create New Reading
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Calculate Usage
Create Download File
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Usage Adjustment
Correct Invalidate Read
MDMS Interface
USE Power Factor Methodology
Billing Register
Reminder Register
Past Due Register
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Billing Assistant
Bank Draft
CASS Mailing
Email Job
Deposit Interest Calculation
RUBS Calculations
Allocation/Ration Calculation
Payment Entry
Batch Manager
Payment Manager
Credit Card Export
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Import Payment
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Post Payment
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Post Write-Off
Adjust Balance
Refund Credit
Return Check
Return Check Record Removal
Refund Deposit
Write Off Balance
Adjust Past Usage
Batch Refund Credit
Batch Write Off
Batch Adjust Usage Rate
General Ledger
GL Interface
AR Summary
Print Bill
Print Delinquent Accounts
Print Reminder Notices
Print Past Due Notices
Print Shut Off Notices
Show Report
Tutorial Movies
What’s New
Customer Direct Professional
Customer Site Manual
Login Page
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Pay Bill
Account Number
Pay Now
Bill History
Payment History
Usage History
Monthly Comparisons
Customer Profile
Account Management
Adding Accounts
Recurring Payments Configuration
E-mail Address Management
Utility Bill Type Management
Deleting Accounts
Credit Card Management
Checking Account Management
Send Message
Water Use Analysis
Cash Power Payment
Management Site Manual
Manage Charge Item
Manage Members
Manage Merchant
Merchant Information
Manage Value List
Message Center
Alert Center
Account Manage
Deleted Account
Cash Power History
Data Analysis
Payment Search
Tutorial Movies
What’s New
Maintenance Mode
Maintenance mode is used to make sure the end users can still make payment to their account even when error/issue occurred of CDPro online payment website, such as “CDPro accounts cannot be found” error.

1. When CDPro has a payment issue, turn on Maintenance Mode from CDPro Management Site.
Login Management Site->Maintenance->Maintain List->Click "Switch" button to turn Maintenance Mode on. When it's turned on, Maintain Status displays ON in red.

Please note: The Tips field is used to control the message that will be displayed in Login Part of CDPro customer site.

2. After Maintenance Mode is turned on, Login on CDPro Customer Site is not available and will display the message that has setup in Tips field of CDPro Management Site. Meanwhile, CDPro End-users can only use Maintain Pay to make payments. They need to enter their Account Number, Last Name, Utility Type and Payment Amount in Step 1 and then go to Step 2 to enter credit card info to complete payment.

3. CDPro will record these maintain payments and display them in the Management Site->Maintenance->Maintain List. Utility Company staff can login CDPro Management Site to export the payments.

Please note, Maintain Payments won't be imported into USG/USP automatically. Utility Company staff need to check payments, make sure these payments have received, and then manually input these payments into USG/USP.

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