CustomerDirect is a state-of-the-art Electronic Bill Presentment and Payment (EBPP) system enabling utility billing and account management services via the Internet. The CustomerDirect system contains advanced and powerful features such as online account management, account status overview, online bill presentation, online bill payment, online service initiation, work order initiation, and more. CustomerDirect will allow your company to provide utility customers a full service web portal available 24 hours a day - 7 days a week, while saving time, resources, and cost.

The CustomerDirect system provides seamless integration to any utility billing system. The main module is located on a web server that handles all interaction with your customers via the internet. The data transfer module communicates and synchronizes information between Customer-Direct and your utility billing system. CustomerDirect deploys cutting edge technology allowing customers to initiate transactions such as bill payment and work order requests, while automatically updating your utility billing system. Your customer service users will realize the benefits of eliminating redundant data entry, mail delays, and time consuming phone calls.