able-software
  • Solution
    • Water
    • Electric
    • Gas
  • Services
    • One-stop Billing Services
    • DataHostBackup
    • EBPP
    • DataAnalysis
    • ConsultationServices
    • Customized Development
  • Products
    • Billing
      • Utility Star Enterprise
      • Utility Star Platinum
      • Utility Star Cloud
    • Online payment
      • Customer Direct Pro
      • Customer Direct Cloud
    • Data analysis
      • Utility Star Analysis
      • Utility Star Analysis Cloud
    • Mobile
      • Mobile Reading
      • Mobile Workorder
      • SD Mobile
    • Able Tax
    • Hardwares
      • Omniterm
      • VersaTerm
      • OmnitermSmart
      • SmartMeter
  • Support
    • FAQ
    • Technical Support
    • Training
  • Company
    • About Us
    • Milestones
    • Customer Map
    • Contact Us
  • Info Center
    • News
    • Case Studies
CDPro

Overview

What is CustomerDirect?

CustomerDirect is a state-of-the-art Electronic Bill Presentation and Payment (EBPP) system enabling utility billing via the Internet. The CustomerDirect system contains advanced and powerful features such as online account management, account status overview, online bill presentation, online bill payment, online service initiation, work order initiation, and more. CustomerDirect will allow your company to provide utility customers a full service web portal available 24 hours a day - 7 days a week, while saving time, resources, and cost.
 

How does it work?

The CustomerDirect system provides seamless integration to any utility billing system. The main module is located on a web server that handles all interaction with your customers via the internet. The data transfer module communicates and synchronizes information between Customer-Direct and your utility billing system. CustomerDirect deploys cutting edge technology allowing customers to initiate transactions such as bill payment and work order requests, while automatically updating your utility billing system. Your customer service users will realize the benefits of eliminating redundant data entry, mail delays, and time consuming phone calls.
 

Is it secure?

Able Software understands security is a major concern for any company utilizing the web. The CustomerDirect system is designed to protect data from fraud and safeguard customer’s privacy. Advanced encryption technologies ensures that both your customer and your company’s information remains secure. Able Software technical personnel can also help ensure your servers and computer network is totally secure.
  • Increase customer satisfaction through a dedicated 24/7 web service portal.
  • Reduce customer call-ins by providing account information online.
  • Improve efficiency throughout your business process by automating billing, payments, and work orders.
  • Data synchronization prevents redundant data entry and reduces potential human errors with data entry.
  • E-Bills reduce paper transaction volume and associated costs.
  • Reduce potential customer issues by providing access to account information & management tools.
  • All critical system information is encrypted for maximum security and safety.
As we continuously perfect our products, it is based on the function of Customer Direct Service (CDS) in Utility Star Platinum, that we have made an advanced Customer Direct Pro (CDPro). CDPro is a function allowing customers to inquire about their balance and pay it through the internet. Being a suite of integrated systems, it can be run both independently and through the websites of Utility enterprises. Through the function of online inquiry and payment, the customer can inquire about their own bill anytime they like. At the same time, it will tremendously save Utility enterprises' and your customers' time while simultaneously improving work efficiency.

Features

  •  

    Multi-Account management

    Your customers can manage multiple accounts from one centralized location.

  •  

    E-Bills

    Enables sending bills online instead of through the mail. This encourages online payments that are instant, safe, and secure.

  •  

    Online Bill Payment

    Customers can view and pay all their bills online using a checking account or credit card.

  •  

    Account Status Overview

    Customers can view all account related information such as bill history, payment history, meter reading, meter usage, etc.

  •  

    Credit Card Sign-up

    Customers can sign up for automatic monthly payment using credit cards.

  •  

    Bill Presentation

    Customers can review previously sent bills.

  •  

    Data Synchronization

    This enables data consistency for bill payments, work orders and other customer information.

Support and Learning

 Request Free Demo
 FAQ
 Training
 Case Studies

Contact Us

Address:25422 Trabuco Road,
Suite 105-383 Lake Forest, CA 92630
Phone: 949.274.8321
Toll Free :877.225.3252
Fax:949 328 6359
General E-mail:
info@able-soft.com
Support E-mail :
support@able-soft.com

Company

About Us
Milestones
Customer Map
Contact Us

Solution

Water
Electric
Gas

Info Center

News
Case Studies

Support

FAQ
Technical Support
Training

Service

One-stop Billing Services
DataHostBackup
EBPP
DataAnalysis
ConsultationServices
Customized Development

Top Products

Utility Star Enterprise
Utility Star Platinum
Utility Star Cloud
Customer Direct Pro
Customer Direct Cloud
Utility Star Analytics
Mobile Reading
Mobile Workorder
Omniterm
AbleTax
Copyright © 2023 Able Software Company. All Rights Reserved
Able Software
  • Home
  • Menu
  • Local
  • Contact